Transport & Delivery Guide
Caravell Range
A free delivery service is offered with most Caravell refrigeration products and will be made within 5 working days of the order being processed, subject to availability (UK mainland only).
Customers will be advised by telephone of the actual day of delivery within the 5 day window. Deliveries are normally made between 8am and 5pm Monday to Friday.
Delivery is made with a two man crew and is subject to unimpeded access to a level ground floor site only. In the absence of previous arrangements being agreed delivery will only be made to the nearest level access.
Delivery includes unpack and positioning of the unit to a cleared site, together with the responsible disposal of packaging materials.
Drivers require access to the delivery premises with a vehicle and the ability to park legally for at least 15/20 minutes for a standard delivery.
Delivery vehicles are equipped with tail lifts and carry handling equipment to move the product on level surfaces.
Many items in the range are large in size and heavy in weight (150kg – 300kg is typical). Some items are crated and this additional pack size needs to be considered when determining access.
Standard equipment carried on vehicles cannot be used to move appliances up/down stairs. Crews cannot remove doors or undertake other work of this nature to effect a delivery.
Additional added value services can be arranged by TRS Sales at the customers request but will be chargeable: (Call us on 01417712327 - to arrange this)
All additional services subject to availability at time of request
- Next day ( latest time to arrange next day is 11am ).
- Am / pm commitments.
- Specific dates.
- Timed commitments ( 2 hour slots only ).
- Additional handling ( crew or mechanical ).
- Weekend / Out of hours.
- Off shore deliveries.
- Site Survey
Please contact our Sales Office on Tel. 0141 7712327 or Fax. 0141 7712484 for details,or email us on sales@trsweb.co.uk
These additional services must be agreed at time of order acceptance and are subject to availability.
These additional services will usually be provided by a dedicated vehicle and therefore provide the most reliable delivery possible.
Deliveries which are critical to a same day installation being carried out at the delivery premises should be arranged in this way.
Pricing is based on distance from Buckingham and will be quoted at time of order acceptance.
Point of Delivery
Subject to an unimpeded level access, or other arrangements agreed in advance, our delivery crew will unpack and site the appliance. Packaging will be removed from site and disposed of responsibly.
Customers are responsible for checking their delivery for accuracy and damage before signing the crews delivery advice note.
Any issues must be written on the delivery advice note.
Further claims will not be accepted once the delivery advice has been signed and the crew have left.
Failed Deliveries
Every effort will be made to meet delivery dates as advised; however please note that TRS Sales will not accept responsibility for consequential loss claims arising from late or failed deliveries.
Should an agreed delivery fail due to a transport issue we will always strive to offer the customer the earliest possible redelivery date (usually the next working day).
Disposal of Scrap Units
Caravell can arrange to uplift and dispose of old appliances within current legislation on a like for like basis at the time of delivery.
This service is chargeable and must be arranged at time of delivery order acceptance.
Appliances to be collected must be available when the crew arrives with an unimpeded level access. Units should be empty and defrosted.
Scanfrost Range
Delivery Price (£) Price (€)
Delivery to Dealer premises FOC FOC
Delivery direct to site FOC FOC
(kerbside only, excludes positioning
inside premises)
Unpack & Positioning (per unit) £30.00 €44.00
Next day and timed deliveries maybe available at an extra cost. Please contact our Sales Office on Tel. 01417712327 for details.
Warranty
Caravell Range
All Caravell products include a 2 year parts warranty in support of our confidence in our products.
Scanfrost Range
All Scanfrost products come with 1 years parts only warranty.
Service
Our nationwide network of fully product trained service engineers (Acrib Registered) are ready to respond in the unlikely event that something should go wrong. In addition to this, our technical service staff are always on hand to offer advice and are often able to resolve technical issues over the telephone.
Our dedicated service office is staffed by experienced personnel, skilled in ensuring that work is carried out with the minimum of inconvenience to the end user.
Contact our service department at mailto:service@caravell.co.uk or call 01280 826622
Info required to log a service call:
- Site details
- Serial Number of cabinet